Version 1.0 · Effective 1 October 2026
These Terms of Service govern the use of the HomeX Platform, namely the HomeX app, the homex.co.id and demo.homex.co.id websites, and the Supplier and HQ portals, operated by PT HOMEX GLOBAL INTEGRATOR ("HomeX"). By registering or using the Platform, the business you represent (the "User") agrees to these Terms, the Privacy Policy, and the Registration Agreement that applies to its account type.
1. Definitions
• HomeX HQ: the HomeX central team that reviews registrations, products, prices, orders, and returns.
• Member HomeX: stores and contractors, as businesses, that purchase materials through the Platform.
• Supplier: a business that supplies products through the Platform.
• Mitra Tukang: independent installers and tradespeople connected to a Member HomeX store.
• Central Warehouse: the HomeX warehouse through which all goods are received, stored, and dispatched.
• Order: a purchase request placed by a Member HomeX on the Platform.
• VA: a Virtual Account number issued through a third-party payment gateway for paying an Order.
2. Businesses only
The Platform is only for businesses registered in Indonesia that hold an NIB and NPWP. It is not available to individuals for personal purposes. Anyone who registers or uses an account for a business must be at least 18 years old and authorised to act for that business.
3. Registration and HQ approval
Users register with the business's full and short name, address, contact person, phone, email, NIB, NPWP, and supporting documents; Suppliers also provide a bank account in the business's name. A new account becomes active only after HomeX HQ approves it. HQ may request further documents, ask for corrections, or decline a registration based on its verification. Users must keep their data accurate and up to date.
4. Account security
Users are responsible for keeping passwords, verification codes, and pickup codes confidential, and for actions taken through their account. The company admin manages the other users in the company. Tell HomeX promptly at service@homex.co.id if you suspect misuse of an account.
5. Products and prices
Products are listed by Suppliers and reviewed by HQ before going live. Prices are in Rupiah and may differ by Member level, programme, or applicable coupon. A Supplier's price change for a live product takes effect only after HQ reviews and approves it. The prices, shipping fee, and taxes shown when an Order is placed apply to that Order. HomeX earns revenue through a commission on sales and/or a price markup, according to its commercial arrangement with the Supplier.
6. Orders and payment
An Order is formed when the Member HomeX confirms checkout. Payment is made by VA issued through a third-party payment gateway within the time limit shown. Orders not paid by the deadline may be cancelled automatically. Term billing is available only to Members approved by HQ, with the limit and term shown in the app; HomeX may hold new Orders while a bill is past due. Invoices and tax documents are issued in accordance with tax regulations.
7. Central warehouse, delivery, and pickup
All goods are received and dispatched through the HomeX Central Warehouse. The Member HomeX chooses delivery or self-pickup. The shipping fee is based on vehicle type and distance, is shown before payment, and is paid by the Member. For self-pickup, goods are released to whoever presents a valid pickup code; keep that code confidential. The recipient must check the quantity and condition of goods at handover and record any discrepancy on the delivery note or in the app.
8. Returns
Return requests are made in the app no later than 3 (three) days after the goods are received, with the photos or details required. HQ verifies the request with the relevant Supplier. The outcome and its settlement are recorded in the app according to the return status.
9. Mitra Tukang
Mitra Tukang are independent partners connected to a Member HomeX store, not HomeX employees or agents. The scope, schedule, and fee of a job are stated on the service order in the app. HomeX provides the tools to record and coordinate service orders, and the work itself is carried out by the Mitra Tukang.
10. Prohibited use
Users must not: provide false data or documents; use another business's account; upload products that break the law or infringe others' rights; disrupt, reverse-engineer, or access systems without permission; scrape Platform data by automated means; or move transactions off the Platform to bypass HomeX processes for Orders that originated on the Platform.
11. Intellectual property
The HomeX brand, logo, software, and interface belong to PT HOMEX GLOBAL INTEGRATOR. Users who upload content (such as product photos and specifications) confirm they have the right to do so and grant HomeX a non-exclusive licence to display it on the Platform for as long as needed for the service.
12. Personal data
Personal data is processed under the HomeX Privacy Policy and Law No. 27 of 2022 on Personal Data Protection. Users who enter other people's data (such as dropship recipients or Mitra Tukang) confirm they have a lawful basis to provide it.
13. Service availability and limits of responsibility
HomeX works to keep the Platform available and accurate, but it may be subject to maintenance or interruptions. Third-party services, such as the payment gateway, bank networks, and external logistics, are governed by their providers' own terms. Each party's responsibility is limited to the obligations expressly set out in these Terms, the Registration Agreement, and applicable law.
14. Force majeure
Neither party is in breach for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, fire, widespread network or power outages, civil unrest, or government action. The affected party notifies the other promptly and resumes its obligations once the event ends.
15. Suspension, termination, and account deletion
HomeX may suspend or close an account that breaches these Terms, uses false data, or where required by law, with notice where possible. Users can delete a login in the app (Account → Hapus akun) or on the account deletion page. Orders in progress and open obligations are still completed. Data that the law requires us to keep is retained as set out in the Privacy Policy.
16. Changes
HomeX may change these Terms. Material changes are announced in the app or by email at least 7 (seven) days before they take effect. Using the Platform after the effective date means the User accepts the change.
17. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia. Electronic acceptance is valid under the Electronic Information and Transactions Law. Disputes are first settled by good-faith discussion within 30 (thirty) days. If no agreement is reached, the dispute is settled by the competent District Court (Pengadilan Negeri) for the legal domicile of PT HOMEX GLOBAL INTEGRATOR.
18. Language
These Terms are made in Indonesian, English, and Simplified Chinese in line with Law No. 24 of 2009. If the versions differ, the Indonesian version prevails.
19. Contact
PT HOMEX GLOBAL INTEGRATOR · Email: service@homex.co.id · Phone: +6281118891032.