Version 2.0 · Effective 1 October 2026
This Member HomeX Registration Agreement (the "Agreement") is made electronically between PT HOMEX GLOBAL INTEGRATOR ("HomeX") and the business that registers as a Member HomeX (the "Member"). It takes effect when the Member ticks the acceptance box at registration and forms one whole with the HomeX Terms of Service and Privacy Policy.
1. Status and eligibility
The Member is a store or contractor operating as a business registered in Indonesia, holding an NIB and NPWP, and purchasing building materials for its business. The person registering confirms they are at least 18 years old and authorised to act for the Member.
2. Registration data
The Member provides the business's full and short name, address, contact person, phone, email, NIB, NPWP, and uploaded documents (including the NIB, NPWP, and deed). The Member confirms this data and these documents are true, valid, and its own, and updates them when they change.
3. HQ approval and Member level
The account becomes active after HomeX HQ approves it. HQ may request further documents or decline a registration based on its verification. HQ assigns a Member level, which determines the prices or discounts that apply. Levels may be reviewed periodically.
4. Users within the company
The Member's admin can add and deactivate users in the company. Actions by users registered under the Member account are treated as made on behalf of the Member.
5. Orders and payment
The Member orders through the Platform at the price shown at checkout. Payment is made by Virtual Account (VA) from a third-party payment gateway within the time limit shown; Orders unpaid by the deadline may be cancelled automatically. Term billing is available only when approved by HQ, with the limit and term shown in the app. While a bill is past due, HomeX may hold new Orders until the bill is settled.
6. Delivery and pickup
All goods are dispatched from the HomeX Central Warehouse. The Member chooses delivery, with a shipping fee based on vehicle type and distance that is shown before payment and paid by the Member, or self-pickup with a pickup code. The Member keeps pickup codes confidential; goods are released to whoever presents a valid code. The Member checks goods at handover and records any discrepancy on the delivery note or in the app.
7. Returns
Returns are requested in the app no later than 3 (three) days after the goods are received, with the photos or details required. HQ verifies the request with the Supplier and records the outcome and its settlement in the app.
8. Dropship addresses and other people's data
When the Member uses a dropship address or records a Mitra Tukang, it confirms it has a lawful basis to give that recipient's or Mitra Tukang's data to HomeX for delivery and service orders.
9. Mitra Tukang
A Member store may be connected with Mitra Tukang. Mitra Tukang are independent partners, not HomeX employees or agents. The scope, schedule, and fee of a job follow the service order in the app.
10. Confidentiality
The Member keeps special prices, its level, and other non-public information received through the Platform confidential, and uses it only for its own business.
11. Compliance
The Member complies with applicable laws, including tax laws, and does not use the Platform for unlawful activity.
12. Term and termination
This Agreement runs until the account is closed. The Member can delete a login in the app (Account → Hapus akun) or on the account deletion page, or ask for the company account to be closed at service@homex.co.id. HomeX may suspend or close an account that breaches this Agreement or the Terms of Service. Orders and bills in progress are still completed.
13. Changes
HomeX may update this Agreement with notice in the app or by email at least 7 (seven) days before it takes effect. If a change requires renewed acceptance, the app will ask for it.
14. Law, disputes, and language
This Agreement is governed by the laws of the Republic of Indonesia, and electronic acceptance is valid under the Electronic Information and Transactions Law. Disputes are settled by good-faith discussion within 30 (thirty) days and, failing that, by the competent District Court (Pengadilan Negeri) for the legal domicile of PT HOMEX GLOBAL INTEGRATOR. This Agreement is made in Indonesian, English, and Simplified Chinese; the Indonesian version prevails.
15. Contact
PT HOMEX GLOBAL INTEGRATOR · service@homex.co.id · +6281118891032.